Help Center

FAQs

Ordering

How do I place an order?

How do I setup an account?

Shipping

What are my shipping options?

How much does shipping cost?

Returns

What is your return policy?

What is the Empty Bag Guarantee?

Programs

How does the concierge auto-ship program work?

How does the refer a friend program work?

Contact

How do I contact you?

Feeding

What kinds of food and treats does my pet need? Are dogs and cats different?

What is the difference between pet food and pet treats?

What is the difference between a treat and a chew?

What is a bully stick?

How much is it healthy to treat my pet?

Are your treats good for my pet’s teeth?

Are your treats healthy?

Where are your treats made?

What does “single ingredient” mean?

What separates your treats from most other brands?

Is the fresh pack included in the capelin fish is non-toxic?

Does your fish skin contain collagen?

Do you irradiate your treats?

What is the difference between a Twist and a Roll ?

There is a green pigment on the lamb lung

My dog just was gifted with a bag of treats, Icelandic capelin. Do you check for mercury levels?

Can dogs eat beef jerky

Can dogs eat salmon skin?

Is Wild Alaskan Salmon oil and Salmon oil the same thing ?

What is new from Tickled Pet in natural treats and chews (released within the past six months)?

What type of research and development goes into the creation of a new, natural treat? How do you define that designation?

How has demand in the category grown or changed over the past decade?

What are consumers asking for in natural treats and/or chews? How do you meet that call?