Help Center

Placing an order is easy! Simply select the items you want, place them in your cart, and when you’re finished shopping, proceed to checkout.

You also have the option to call us at 888-510-6958 to place your order directly with a customer service representative, or email us for assistance at info@tickledpet.com.

Registering for a Tickled Pet account has a variety of benefits. The account helps you remember what your pet’s favorite treats are, streamlines the ordering process, and notifies you when we run special promotional offers or sales.

We currently have four main shipping options:

1. Regular ground shipping within the contiguous United States (48 adjoining US states, plus Washington D.C.),as well as to PO and APO addresses. Shipping time is between 4-5 business days days

2. Express overnight shipping within the contiguous United States

3. Expedited two-day shipping within the contiguous United States

4. Retail ground shipping (formerly known as USPS parcel post and standard post) to addresses in Alaska, Hawaii, and Puerto Rico. Shipping time is up to business days, although the USPS warns that timeliness of service may be affected by the limited availability of transportation.

Regular ground shipping within the contiguous United States

Express overnight shipping within the contiguous United States

Expedited two-day shipping within the contiguous United States

Retail ground shipping to Alaska, Hawaii, and Puerto Rico.

We stand by our products and promise you 100% satisfaction on every order! If the products you order aren’t perfect, we’ll do our best to make things right.

Up to 30 days following the original purchase date, you’ll be eligible to an even exchange, credit, or full refund.

Steps for a refund/return:

1. Contact us at info@tickledpet.com regarding the issue

2. We will respond with follow-up instructions on how to proceed, if necessary sending you a free return shipping label and return merchandise authorization (RMA) number

3. Ship the product back to us in its original packaging, using the free shipping label

4. We will process your return within two weeks, issuing a full refund for the original purchase price to the credit card used to make the purchase (unfortunately, we do not refund the original shipping charges)

Please note that after 30 days, your claim will be subject to the discretion of our customer service team, and may be subject to restocking or return processing fees may be applied. Additionally, return shipping costs will not be covered.

The Empty Bag Guarantee is simple. We’re so certain your pet will love the delicious, high-quality food and treats we send you, that if your special pet won’t finish the bag, we’ll refund it!

Using our concierge service means you don’t need to trouble yourself logging on and making orders. We’ll automatically ship you the products your pet likes at the times you set so that they arrive on time and hassle-free. And you’ll get better prices to boot!

Here’s how it works:

1. After adding products to your shopping cart for the first time, check the box Save 10% with recurring order

2. Choose how often to receive your automatic orders using the dropdown menus

3. Click Checkout and continue with your order like normal

Each time you refer a friend to Tickled Pet, you’ll receive a coupon for 10% off your next Tickled Pet purchase!

It’s a simple, four-step process:

1. Tell your friend about Tickled Pet

2. Your friend places their first order

3. During checkout, your friend types your name, email, and the words “Refer a Friend” in the Additional Information > Order Notes section

4. We send you a coupon code for 10% off your next purchase!

There’s no limit to the refer a friend program - the more your refer, the more you can save!

For any questions, comments or complaints, you can reach us via our customer service page here.

Our customer service representatives are also available via chat on this site and via the details below:

Phone: 888-510-6958

Email: info@tickledpet.com

The type of pet you own, and whether it is a dog or a cat (or something else), definitely affects the choices you have when it comes to choosing a pet food. Dogs and cats might seem similar to some people, but one of the biggest differences between them is in the food they eat.

Cats are obligate carnivores, meaning meat (or chicken, or fish) needs to be their primary food source. Dogs, on the other hand, are omnivores, and also require plenty of fiber in their diet.

There is some crossover between the food and treats, and some Tickled Pet products can be fed to dogs and cats alike. Nevertheless, we have separate pages for dogs and cats.

Please note as well, that the type of food your pet needs can also depend on the size and age of your pet.

The difference between pet food and treats is similar to the difference between human food and treats. When we think of food for ourselves, we know our diet needs to be complete and balanced. Treats are meant to supplement our regular diet - not replace it.

The same rule applies to pets. The food they eat - meaning their regular meals - needs to be balanced and healthy, providing all the nutrients they need.

Their treats also need to be healthy, and are meant to intermittently supplement and fortify the regular diet. Treats cannot replace regular food, but they most definitely necessary to help maintain overall and dental health, and they are also great for fun, rewards, and training.

There is a definite overlap between treats and chews - treats can be chewy and chews can serve as special treats for your pets. Sometimes, even, “treats” and “chews” are interchangeable.

However, in general, the purpose of a treat is to supplement your pet’s regular diet in a healthy way - for fun, to reinforce and reward good behavior, or for training.

Chews are in order to:

• Keep jaws, teeth, and gums healthy
  
• Reduce plaque and tartar buildup
  
• Relieve boredom
  
• Ease anxiety and stress
  
• Reduce the pain caused by incoming teeth in younger pets
  

A bully stick is a chew made from the pizzle or penis of a bull. The bully sticks we carry are made 100% from high quality USA beef, and use non-chemically treated, non-imported, non-irradiated, USA-sourced ingredients. They promote dental health and encourage healthy chewing habits.

The amount of treats your pet can have on a daily basis depends on what kind of pet it is, how old it is, and what size it is - these all factor into its dietary requirements. You should ask your veterinarian to weigh in on this, with advice tailored to your pet.

The amount you treat your pet also depends on the size of the treat and the ingredients - the amount of protein and fiber content - in the treat itself. You don’t want to overfeed your pet. To that end, smaller treats can usually be given multiple times per day. Larger treats and bully sticks should more likely be limited to one per day.

Animals need clean teeth - just like people. Simply by giving your pet high quality chews helps keep their teeth and gums healthy and strong. That’s what many of our treats and chews are specially designed to do - to promote dental hygiene, encourage healthy chewing, and help clean teeth and gums.

We advise matching chews to your pet’s size, preference, and personality. For example, if your pet is an aggressive chewer, it may need a product that is firmer and tougher to chew.

That said, keep in mind that in addition to chews, your pet’s teeth and gums could probably use a regular brushing, as well as a trip to the vet for a proper checkup and cleaning.

Yes! That’s why we founded Tickled Pet - to make sure your pet would be happy and healthy!

We use premium, all-natural ingredients of the highest quality, use non-chemically treated, non-imported, non-irradiated, USA-sourced ingredients wherever possible, and avoid additives and preservatives to make sure that all our products are:

• Wholesome

• Healthy

• Delicious

We’re proud to say that the vast majority - 99% - of our treats are made right here in the USA.

If a product isn’t from the USA, it’s because it’s not available here - like, for instance, our premium golden Himalayan yak dog chews.

It’s simple! Single ingredient means there’s only one ingredient in the package you’re buying.

Single or limited ingredient food and treats are our response to concerns from many pet owners about sensitivities or allergies their pets have to more commercial brands, which could cause fur, skin or gastrointestinal issues. By focusing on premium, single ingredient products, we aim to eliminate these concerns.

Please note that it could be a good idea to get several different types of treats, so that your pet can enjoy a more balanced, diverse, well-rounded diet, with all the nutrients it needs.

We pride ourselves on our carefully selected Grade-A products, which are superior to many commercially available treats in that they contain only single ingredients of the highest quality and are made in a wholesome and healthy manner.

If you want the best, healthiest, most nutritious, made-in-America treats for the pet you love, Tickled Pet is for you.

The fresh pack is Non-toxic. This is a silica gel moisture absorber. It is food and pharmaceutical grade and approved by the FDA. The packs state CONTAINS A HARMLESS ABSORBENT. The contents of the packet, silica gel, is basically sand and it is not harmful if swallowed. We do not recommend that your pet would eat this even though it is harmless. 

Fish skins are rich in collagen and are popular as a raw material for skin care products and vegetarian gelatin. Since fish skins are between four and seven percent of the fish’s total weight, they are an endless, sustainable commodity. 

Collagen is a key component in both vertebrates and invertebrates and is generally found in the tendons, bones, cartilage and connective tissue of mammals. Past studies have shown that collagen represents about 60% of the animal’s body protein and 30% of all the organic matter of the source animal.

In dried fish skins, collagen is in its original, untreated form. 

Chinese practitioners have believed for thousands of years that when skin is damaged, the cure is to consume skin. Popular science has supported that finding in recent decades, as collagen has become more and more popular as a proven health product. Collagen has been shown to strengthen skin, through improving its hydration and elastic properties. Natural wound repair and joint relief are both aided by collagen properties. Collagen in the muscles keeps them strong while less acne is another proven benefit. 

As mammals age, the body no longer produces collagen as efficiently. A daily collagen supplement is advised. 

It is clear that people and pets need collagen daily. For dogs, there is no richer source than dehydrated, scale reduced fish skins.

Our treats are produced in FDA/USDA approved plants that have either food standards or the highest standard for pet food (GFSI). 

None of our treats have a pledge for irradiation.  

Our plant is approved for export to Canada and Korea, where we have to meet the following standards. 

All poultry is heated over 57°C for 14 minutes , and/or 74°C for 5 minutes. 

All Bovinae(Cattle) is heated to 70°C for 30 minutes ,79°C for 30 seconds or 90°C internal temperature.  

Fish items and Dairy items have no time/temperature requirements, since our fish drying has a better result at lower temperatures.  

Sweet Potatoes we can dry under 115°F so they can have the RAW stamp on them ,  however we have heated them up to 125°F. 

Irradiation,is something we have talked about doing , by microwaves , but since our raw materials are sourced , produced in highest standard plants , we don't see immediate need for doing that at this time. 

Twisted cod skins are Twisted skins.  

Rolled cod skins are Rolled skins 

They have the same single ingredient but it is a difference in appearance. 

They originally are one skin , that is either twisted or rolled before cut in to size. 

The lung has come in contact with Bile. This happens in the slaughterhouses when they are gutting the animals,  the gallbladder breaks and colors everything that it lands on.     

Bile is not harmful , it is basically a digest aid, and is a bit alkaline and has this strong green pigment in it. Bile serves the purpose of breaking down fats in digestion. When dried it is not harmful at all , all the Lipase enzymes are deactivated but the pigment in the bile fluid is hard to wash away in the raw material, and becomes visible when the lung dries out. We strive to take these green pigmented pieces out during packaging , however it happen that we oversee and this goes in to the bag.