Help Center

FAQs

Ordering

How do I place an order?

How do I setup an account?

Shipping

What are my shipping options?

How much does shipping cost?

Returns

What is your return policy?

What is the Empty Bag Guarantee?

Programs

How does the concierge auto-ship program work?

How does the refer a friend program work?

Contact

How do I contact you?

Feeding

What kinds of food and treats does my pet need? Are dogs and cats different?

What is the difference between pet food and pet treats?

What is the difference between a treat and a chew?

What is a bully stick?

How much is it healthy to treat my pet?

Are your treats good for my pet’s teeth?

Are your treats healthy?

Where are your treats made?

What does “single ingredient” mean?

What separates your treats from most other brands?

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